Delivery & Returns

Shipping (Delivery Policy)

  1. Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website ( or email ([email protected]).

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

  1. Free delivery

2.1    We offer free next day standard delivery to all mainland UK addresses on all orders (excluding TV screens 43" and above). Next day implies the next working day (Saturdays, Sundays and Bank Holidays are not classed as working days). Therefore orders placed by 1pm on a Friday will be dispatched for delivery the following Monday. Orders placed by 2pm on Saturday and Sunday will be dispatched Monday for Tuesday delivery. TV's that are sized 49" and above will be subject to a free, 2 day delivery service.

2.2    If you have purchased an LED TV, PLEASE CHECK AND ENSURE YOU CONTACT US IF THERE ARE ANY DAMAGES (i.e cracked screen) TO THE PRODUCT WITHIN 24 HOURS OF RECEIPT. Any claims made after this period will not be valid and Powerbutton reserves the right not to replace/refund the item if caused by the end user. 

2.3    We use DPD to ship most items. only large TV screens 43" and above are shipped via DHL. All deliveries are sent using a tracked, door to door "signed for" service.

2.4    All other orders will be subject to delivery charges as detailed in Section 5.

  1. Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland and Wales.

3.2    We may from time to time agree to delivery products to other countries and territories.

3.3    Any orders away from the mainland including Northern Ireland, Scottish Highlands, Channel Islands, Isle Of Man, Isle of Wight will be subject to a 2 day delivery policy. Free delivery will only apply on orders over £400. On orders below this value, there will be a £10 surcharge and we will contact you to arrange this payment following completion of the order.

  1. Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to enter your address details, and the typical period for delivery of products by this method is 1 working day.

4.2    If you place your order by 1pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

  1. Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges are as follows:

(a)    items that retail over £0, delivery will be free.

  1. Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter your order number which is provided in your order confirmation email into our delivery service provider's website (DHL) here or for smaller items (DPD) here

  1. Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

  1. Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

  1. Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

11.   Failed deliveries

11.1 If your delivery has not been received within 7 working days of the order date you must report the missing item to us immediately. Failure to do so after this period may result in the order being cancelled.

11.2 If reported within 7 days, we will then instigate an investigation with the supplying courier to find the missing order and we will update you accordingly.

11.3 Powerbutton reserves the right not to refund for goods that have been lost in transit due to being reported outside of the 7 working day timeline.

Returns Policy

  1. Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers, who receive goods within the United Kingdom

1.4    This policy shall apply to all orders submitted through our website.

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Returns

2.1    If you have no other legal right to return a product and receive a full refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within [30] days following the date of receipt of the product to you;

(b)    you notify us within 30 days of receipt of product to request a return if you wish to excise your right to a “cooling off period”.

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

  1. Returns procedure

3.1    In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number (RMA), and then send the product to us with a covering note quoting that number.

3.2    Products returned under this policy must be returned to us via Royal Mail using the RMA code issued by us. We will only cover the return fee when using this method. You will be responsible for all costs/liabilities if another courier or delivery service is used. Our returns address is: Freemans, 47 High Street, Portishead, Bristol, BS20 6AA.

3.3    We will pay the costs associated with the return of products in accordance with this policy.

  1. Exclusions

4.1    The following types of product may not be returned under this policy:

 (f)   any product made to your specification;

(g)    any product made to order;

(h)    any product personalised or adapted for you; or

(i)    gift vouchers.

  1. Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will refund to you the original delivery charges relating to the returned product.

5.3    We will not refund to you any costs you incur in returning the product to us. (If you do not use the procedure as set out in Section 3.2).

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

  1. Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

7.1    This website is owned and operated by CJ Freeman & Co Ltd.

7.2    Our principal place of business is at 47 High Street, Portishead, Bristol, BS20 6AA.

7.3    You can contact us:

(a)    by post, using the postal address [given above];

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website from time to time; or

(d)    by email, using the email address published on our website from time to time.

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